Refund Policy
We understand that skin reactions can occur, and we want to ensure your satisfaction with our products and treatments.
Please note: We do not offer refunds or exchanges for change of mind.
We offer refunds for products only if you experience an obvious adverse reaction or allergy to them within 7 days of receiving them.
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To request a refund for a product due to an adverse reaction, please contact us within 7 days of receiving the product. Once we receive your request and confirm the adverse reaction, we will process your refund promptly. Please allow 7-14 days for the refund to reflect in your account.
Terms and Conditions for Online Store
Legal Disclaimer for N.Manning
At N.Manning, we understand the significance of clear and comprehensive Terms & Conditions for our online store. It is important to note that the information provided on this page is for general guidance purposes only and should not be considered as legal advice. Each online store has unique requirements, and we highly recommend seeking professional legal assistance to tailor T&C specific to your online business.
Essential Aspects of Online Store Terms & Conditions
In the context of an online store, the Terms and Conditions serve as the framework for the legal relationship between the store owner and its customers. Customized T&C are crucial to address the specifics of e-commerce transactions, ensuring clarity on aspects such as product offerings, payments, warranties, intellectual property rights, account management, and more. As regulations may vary, it's advisable to obtain localized legal counsel to mitigate potential legal risks.
Key Inclusions in the T&C Document
Typically, the Terms and Conditions for an online store cover a range of aspects including user eligibility, payment methods, flexibility in modifying offerings, warranties, intellectual property rights, account management policies, and more. For detailed insights, explore our guide on 'Crafting a Comprehensive Terms and Conditions Policy' tailored for online stores.
Privacy Policy
At N.Manning, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our salon.
When you book an appointment or use our services, we may collect the following types of personal information:
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Name
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Contact information (email address, phone number, address)
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Date of birth
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Payment information (credit card details, if applicable)
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Appointment history
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Preferences and interests related to beauty treatments
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Any other information you choose to provide
We use the collected information for the following purposes:
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To schedule and manage appointments
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To provide personalised beauty treatments
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To send appointment reminders and salon updates
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To process payments, if applicable
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To respond to inquiries and customer service requests
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To improve our services and tailor them to your preferences
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To comply with legal and regulatory requirements
We are committed to ensuring the security of your personal information. We have implemented appropriate physical, technical, and organisational measures to safeguard and protect your data from unauthorized access, misuse, alteration, or loss.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our salon and delivering services to you. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
We may use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies in your browser settings, but please note that this may affect some functionalities of our website.
You have the right to:
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Request access to and receive a copy of the personal information we hold about you
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Correct any inaccurate or incomplete information
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Request the erasure of your personal information under certain circumstances
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Object to the processing of your personal information
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Lodge a complaint with a supervisory authority
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Gift Voucher Terms and Conditions
Vouchers are valid until the expiry date specified and cannot be redeemed or replaced after their expiry date. N.Manning is not responsible for lost or stolen vouchers and will not replace a voucher that has been lost or stolen. Vouchers are non-refundable and cannot be exchanged for cash. The voucher may be redeemed for services and any product.
You are permitted to convert a specific treatment into the dollar value of your voucher. Please note that all vouchers with allocated services or promotions may be subject to fees if prices at the clinic increase during the 3-year validity period.
To avoid potential fees due to price increases, we recommend using your voucher within 1 year of issuance.
N.Manning reserves the right to amend these terms and conditions without prior notice.